Expert Support for Healthcare Providers
As a healthcare provider you’re pulled in a lot of directions, whether you’re a solo practice, professional association, or a larger network of physicians. And while you want to spend all of your time delivering quality healthcare to your patients, the reality is that as much as 50% of your time is consumed by paperwork and administrative tasks, according to AMA research.
We can’t make the paperwork or administrative tasks go away—but we can move most of them off your desk and onto ours. Wouldn’t you love to get some of your time back?
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The Support You Deserve: Professional, Reliable, Compliant
All successful healthcare practices use business associates for at least some of their administrative and patient interface tasks. Unfortunately, not all healthcare providers receive the level of service they expect, require, and deserve.
Our professional services are delivered in accordance with documented, HIPAA-compliant procedures, by our HIPAA-trained staff, in compliance with Security Rule, Privacy Rule, and Patient Right of Access requirements.
Our firm has earned awards for excellence in customer service, leadership and management, best virtual services, and outstanding women-owned businesses.
- Live receptionists on permanent staff HIPAA-trained in privacy and security practices
- Calls answered professionally and promptly 24/7, including live answering after-hours
- Private-label branding with your practice name and customized greeting
- Messages taken clearly in English or Spanish and in accordance with each physician’s preferences
- Custom call routing, message-taking, voicemail options
- Anytime anywhere voicemail access, with transcription and translation available
- Outbound caller ID from cell phones
- Secure text messaging
- Service includes extensive customization available as needed
- Full-time permanent staff of caring, bilingual professionals to assist your patients
- New patient intake support, including intake forms completed, processed, entered
- New patients set up in PMS; medical records requests; ongoing updating, data entry, maintenance
- EMR/EHR records management to HIPAA specifications
- Insurance verification, validation of covered services, pre-authorizations
- Follow-up on claims, handle appeals, obtain approvals as requested
- Set appointments, send reminders, confirm and follow up, reschedule as needed
- Committed to quality experiences that set your practice apart
- Bilingual professional staff cross-trained to prevent work interruptions
- Reliable, attentive to detail, and committed to quality
- Customized physician support, including schedule, inbox, and license maintenance
- Mail services, faxing, copying, shipping
- Transcription and translation services for any purpose (calls, meetings, etc.)
- Coordinate office supplies, inventory, vendor relations as requested
- Time-critical tasks completed on time, on schedule
- All procedures and processes fully documented, auditable
- Executives readily available to answer questions, make strategic decisions
- Comprehensive accounting and bookkeeping services for your specific needs
- Billing support including medical coding, monitoring invoices/statements billed, collected, outstanding
- Research and resolve denied claims; contact insurance payors with discrepancies
- Data-enter adjustments as required, with approvals
- Team members cross-trained to ensure skilled coverage always available
- Time-sensitive tasks and deadlines handled with precision and accuracy
- Maintain complete, accurate, auditable records
- All work performed with complete confidentiality
How We Add Value
With Medical Office Edge, you don’t simply hire a great service provider—you engage a professional partner who will be dedicated to the success of your practice, day after day. And who will interact with your patients with the same care that you do.
More than 20 years providing expert office services to Florida’s professionals has earned us a reputation as a high quality resource you can count on. A resource that offers warm, personalized support and isn’t afraid to develop customized solutions to meet your specific requirements.
As a boutique service provider, we have the flexibility and creativity to assist you in ways that larger firms cannot.
HIPAA Compliant
Our professional services are delivered in accordance with HIPAA-compliant procedures by HIPAA-trained staff in compliance with Security Rule, Privacy Rule, and Patient Right of Access requirements.
Documented procedures and regular internal training sessions ensure that patient data is protected and handled with the utmost care.
experienced staff
Our experienced staff are knowledgeable, discreet, and caring. Their expertise ensures that your administrative needs are met efficiently and accurately. Service delivery is transparent to your patients, seamless for you, and fully customizable to meet the needs of every physician.
Award-Winning Services
Our services have earned awards for excellence in customer service, outstanding leadership, best virtual services, and top woman-owned and managed business.
Partnering with Medical Office Edge gives your practice the advantages of enhanced patient care, streamlined office administration, and better management of overhead and operating costs.
Custom Services & Pricing
Our company has thrived by offering personalized support and not being afraid to develop customized services to meet specific needs. In fact, that’s a big part of our success.
Reflecting that same flexibility, our services are available a la carte, in custom bundles, or a combination, based on your requirements.
What We Offer
Warm greetings, professional receptionists, complete administrative services, and robust back-office support for medical offices, private practices, and specialists of all types. Expertise in practice management and EMR/EHR systems. Sensitivity to data privacy and security.
Level of Care
Because we work as an extension of your practice, integrating with your office and staff without disruption, your patients continue to enjoy the standard of care they’ve come to expect from you, seamlessly.
Anywhere You Are
Regardless of where you or your patients are located, we are there. With complete medical office support provided virtually through the marriage of modern technology and warm, caring people. Our live receptionists and office staff are courteous, professional, and readily accessible. Just like you want them to be.
Fully customizable
Every medical practice, like every physician, is unique. That’s why most of our services are fully customizable to meet your specific requirements and preferences.
Pricing
Enhance your practice and delight your patients (and staff) while reducing your overhead. Call us today for a custom quote.
FAQs
Medical Office Edge is unique. As a boutique service provider, we’re able to customize our support to meet your patient interface, administrative, and back-office needs in ways that enhance patient care and reduce your overhead.
We specialize in call management, patient interface and scheduling, administrative support, and accounting services. You choose the services you need, and we deliver them seamlessly and professionally. Outsourcing some or all of these services helps you reduce overhead and focus on delivering quality patient care while we handle the tasks you don’t need to.
After we agree on the services you need, we thoroughly train our staff in the specifics of your practice. Names, individual preferences, hours, how you want your calls handled, your PM system, and all the other things they must know to serve as a valuable member of your team. And it’s all fully documented for their reference and for cross-training.
Our headquarters office is in Miami, Florida, on Brickell Avenue, which we have occupied for more than 20 years. Our digital technology and experience enables us to seamlessly support medical practices and healthcare providers throughout the U.S.
Our unique flexibility enables us to offer just the services you need, and every practice is different. Choose the services you prefer a la carte, and the services you want to bundle. Or choose a blended approach. We’ll create a custom quote that reflects just what you need.
Our professional services are delivered in accordance with HIPAA-compliant procedures by HIPAA-trained staff in compliance with Security Rule, Privacy Rule, and Patient Right of Access requirements. Documented procedures and regular internal training sessions ensure that patient data is protected and handled with the utmost care.
Contact Us
Request a personal, no-strings consultation at your convenience. Complete the form, call us at 305.728.5151, or email us at Info@MedicalOfficeEdge.com.
